You can find our Terms of Service here. You can also find our Privacy Policy here.
Disclaimer
You, as a consumer, are responsible for knowing the limitations of your own body and using any products you purchase safely and responsibly. We cannot instruct you on how to use these products and cannot offer medical advice. If you are unsure of how to use an item safely, please do not purchase that item!
Did you know that 100% platinum-cured silicone is the only soft and flexible material that is body safe? This is why all of our toys are made out of 100% platinum-cured silicone with silicone pigments and cosmetic-grade mica. All of our silicone products are hand-made by us. from digital sculpting to pouring and packaging of our toys. This is our art ❤️ We do not mass produce our silicone products or use an outside manufacturer. All of our toys are unique, with no two pours ever being the same.
Our toys are easy to clean and sterilize. Just use soap and water or a silicone-compatible toy cleaner. To sterilize them, you can boil them in a pot of water for 10 minutes or drop them in a bucket of 10% bleach water solution for an hour. Always rinse them thoroughly with fresh water and dry them after cleaning. It is IMPORTANT to wash your toys before using them for the first time.
As our toys are hand-made, minor imperfections are considered normal and do not affect the use of the toy. Larger imperfections will be labelled as flops and will have a description of the issue on the product listing. They will be sold at a discounted rate. We will not sell any toys that are not body-safe.
We do our best with photo editing on product listings to make sure the product matches what you will be receiving. But please understand that colours can appear different from monitor to monitor. Colour discrepancies are not grounds for a refund or exchange unless we sent you the entirely wrong product. If you feel there is an issue, please contact us BEFORE opening your product’s sealed bag.
Refusing or Cancelling Orders
In the unlikely event that the goods ordered are no longer available, we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. We also reserve the right to refuse or cancel any order that cannot be delivered for any reason.
While we endeavour to ensure that the price and description of goods or services are accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order.
Our right to cancel orders applies to orders that have been accepted.
Refund Information
We do not issue “change of mind refunds” or cancellations. Please ensure you are happy with your order before you purchase.
Whilst we endeavour to ensure no defective items are sent to customers, errors do unfortunately sometimes happen. If you believe you have been sent an item that is an unmarked flop, not body-safe or is not the item you purchased, please contact us before unsealing the bag. However, please remember that these are handmade items and may have cosmetic imperfections or may not match the example photos exactly. In the process of investigating this, we may, at our discretion, request photographs, videos, or have the goods shipped to us at our expense.
If we decide an item is defective, we will, at our discretion, replace it or refund the total cost of the goods and shipping. Our liability is limited to the total cost of the goods and shipping supplied. We may require you to return the goods to us.
We do NOT resell any items that have been sent back by a customer. The only instance in which a toy may be relisted after it has been shipped is if it is returned to us unopened and we can confirm that no other hands have removed the toy from the shipping box.
Shipping Policies
Inventory toys are expected to ship within 3 days of receiving your order.
All orders are shipped discreetly in plain cardboard boxes or Plain DHL boxes with international orders disclosed as “silicone sculptures” from CTL Sculpting.
International orders: you (the customer) are responsible for any duties and taxes imposed by your country and by placing an order, you confirm that it is legal for these products to be imported into your country.
For more information please see our shipping policies page here