Shipping Policy
All orders are shipped discreetly anywhere in the world, bar Germany (due to packaging laws) and anywhere DHL doesn’t ship.
International orders: you (the customer) are responsible for any duties and taxes imposed by your country and by placing an order, you confirm that it is legal for these products to be imported into your country.
Your order should be picked up by the courier within 3 days of placing it. This time can change at any time, especially during busy periods. Please check back here for any changes. Delivery time after this is up to the courier and is something that is out of our hands. But the following times are what is normally expected (use as a guide only).
Domestic orders: usually take 1-3 days or more for rural addresses.
International orders: usually 5–9 days, but will vary depending on where you are. Please refer to the DHL expected time frame in the cart.
Once your order has been shipped, you will receive an order confirmation email with tracking details. Any issues after this point should be brought up with the courier company directly.
How will your toys be packaged?
Our toys are cleaned, dried and then heat sealed into a plastic bag. They are then boxed in plain brown or plain DHL boxes with kraft paper void filler and tissue paper.
Domestic orders are shipped with only your name and address and no reference to the contents or us (chimera toy labs).
International orders are discreetly shipped with DHL, with the following sender details: company name “CTL Sculpting” and a residential address. with the contents being described as “Silicone sculpture”. All to keep prying eyes away from what’s going on inside.